FAQ & Site Info

Terms of Service

Refunds and Exchanges
We accept returns of all new, unused jewelry within 14 days of purchase.
Items must be returned with original packaging in perfect condition.
Items returned without original pouches, or jewelry boxes will be charged a restocking fee.

Items purchased through promotions are subject to promotion rules and regulations, and are usually non-refundable.

Please note that shipping fee is non-refundable.

The refund duration might take up to 14 working days, depending on the mode of refund you have indicated on the RETURN SLIP.

To process a return, please contact our customer service department at 852-25217128 or by email at info [!at] gosiaorlowska.com
Additional policies and FAQs
INTERNATIONAL SHIPPING

We offer international shipping to certain countries and locations by International standard registered airmail and Speedpost.Pricing is for shipping only, and does not include duties or taxes that may apply. If your country is not listed in checkout or you prefer another shipment way,please contact our customer service at 852-25217128 or email at info [!at] gosiaorlowska.com